Terms of Service

Last updated: November 8, 2018

These Terms of Service ("Terms") govern your access and use of Movestack ("Movestack", "we", "us" or "our") websites, services, and applications (collectively the "Service"). Your access to and use of the service is conditioned in your acceptance of and compliance with these Terms of Service. These terms applies to all visitors, users, agents and others who access or make use of this service or platform.

We are an independent contractor for all purposes, providing this website and our services on an independent service provider basis. We do not have control or assume the liability or legality for the products or services that are paid for with our service. We do not guarantee any user’s identity and cannot ensure that a buyer or seller will complete a transaction.


By accessing or using the Service you agree to be bound by these Terms. If you are using the Service on behalf of an organization or entity ("Organization"), then you are agreeing to these Terms on behalf of that Organization and you represent and warrant that you have the authority to bind the Organization to these Terms. In that case, "you" and "your" refers to you and that Organization. You may use the Service only if you can form a binding contract with Movestack, and only in compliance with these Terms and all applicable local, state, nation, and international laws, rules and regulations. The Service may change from time to time as we evolve, refine, or add more features to the platform, often without prior notice to you. In addition, Movestack may temporarily or permanently stop providing the Service, or any features within the Service to you or to users generally and may not be able to provide you with prior notice.

Accuracy of materials

The materials appearing on our website could include technical, typographical, or photographic errors. Movestack does not warrant that any of the materials on its website are accurate, complete or current. Movestack may make changes to the materials contained on its website at any time without notice. However, Movestack does not make any commitment to update the materials.

Identity Verification

In order to use certain features of Movestack like creating a Stacker Account, you may be required to provide Movestack with personal information, including, but not limited to, your name, location, mobile number, e-mail address, date of birth, National ID card, and information regarding your bank account (e.g., financial institution and account number). By submitting these or any other personal information as may be required, you confirm that the information provided is accurate and authentic, and you agree to update Movestack if any information changes.

You hereby authorise Movestack to, directly or through third parties, make any inquiries we consider necessary to verify your identity and/or protect against fraud, including to query identity information contained in public reports (e.g., your name, address, past addresses, or date of birth), to query account information associated with your linked bank account (e.g., name or account balance), and to take action we reasonably deem necessary based on the results of such inquiries and reports. You further authorise any and all third parties to which such inquiries or requests may be directed to fully respond to such inquiries or requests.

Disputes & Reversal

If you believe that an unauthorized or otherwise problematic transaction has taken place, you agree to notify us immediately, to enable us take action to help prevent financial loss.

All claims against us related to payments and deliveries should be made within 2 (two) days after the date of such payment. It will be taken that you waive all claims against us, to the fullest extent of the law after the said period of time.

If you enter into a transaction with a third party and have a dispute over the goods or services you purchased, we have no liability for such goods or services. Our only involvement with regard to such transaction is as a delivery service.

We may intervene in disputes between users and merchants concerning payments but have no obligation to do so.

Your transaction ID and/or transaction details will be required to resolve all disputes

Age Restriction

Our website and services are not directed to children under 18. We do not knowingly transact or provide any services to children under 18.

Consumer Not Available

Movestack reserves the right to charge you the full order amount, including any Movestack fees, if you are not at the designated delivery location when the Courier arrives to complete the delivery or if you fail to pick up an order from a Merchant.


The Platform enables you to engage third-party Couriers to provide delivery services. Any interactions or disputes between you and a Courier are solely between you and that Courier. Movestack and its licensors shall have no liability, obligation or responsibility for any interaction between you and any Courier.


We shall not bear any liability, whatsoever, for any damage or interruptions caused by any computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from Movestack. Always log into your Movestack Account through the Movestack application to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice.


You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with Movestack or a third-party service. We encourage you to use “strong” passwords that use a combination of upper and lower case letters, numbers and symbols with your account. You agree not to disclose your password to any third party. Movestack cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. You must notify Movestack immediately upon becoming aware of any breach of security or unauthorized use of your account.

Updates, Modifications & Amendments

We may need to update, modify or amend our Terms of Use as our technology evolves. We reserve the right to make changes to this Terms of Use at any time by giving notice to users on this page.

We advise that you check this page often, referring to the date of the last modification on the page If a user objects to any of the changes to the Terms of Use, the User must cease using our website and/or services immediately.


The Service may have links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by us. We do not endorse or assume any responsibility for any of these third-party sites, information, materials, products, or services. If you access a third party website from the Service, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of those sites. You expressly relieve Movestack from any and all liability arising from your use of any third-party website, service, or content and agree that your dealings with any third-party website, service, or content is only between you and such third parties. You agree that we are not responsible for any loss or damage of any sort in your dealings with such advertisers.


Any fees which the Company may charge you for the Software or Services are exclusive of all taxes and levies which are due immediately and are non-refundable. This no refund policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate your usage, the disruption caused to our Software or Services either planned, accidental or intentional, or any reason whatsoever. The Company reserves the right to determine the final prevailing pricing ‐ Please note the pricing information published on the website may not reflect the prevailing pricing.

Movestack is not associated with any of the trademarks which might appear visible in the Online Payment method lists or payment gateways – in this case, CediPlus .Movestack does not itself support these payment methods, or claim to be in partnership with them. The Company, at its sole discretion, may make promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract. The Company may change the fees for our Services or Software as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested in how we charge for the Services or Software.


The company's service and software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. The company is not responsible for any delays, delivery failures, or other damage resulting from such problems.


You agree to defend, indemnify and hold harmless Movestack and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from your use of and access to the Service, including any data or Content transmitted or received by you, any other party’s access or use of the Service with your username and password, or your violation of these Terms, applicable law, rule or regulation.


These Terms shall be interpreted and governed in accordance with the Laws of the Republic of Ghana and you submit to the non-exclusive jurisdiction of the State and Federal Courts located in Ghana for the resolution of any dispute.

Contact us

If you have any questions or concerns relating to this Privacy Statement or our privacy practices please contact us at: hello@movestack.net

Ready! Let's get started

Movestack is already the best way to get things delivered quickly. Download the app today to see why a lot of people rely on us daily to deliver.